Refund Policy
This Refund Policy for IPTV Polonia explains the conditions under which refunds may be requested and processed.
By making a purchase through this website, you acknowledge and agree to the terms outlined in this Refund Policy.
General Policy
Due to the digital nature of IPTV services and the instant activation of subscriptions, refunds are generally limited once the service has been activated.
Users are encouraged to carefully review service details before completing a purchase.
Eligibility for Refunds
A refund request may be considered under the following circumstances:
- The service has not been activated
- A technical issue prevents access and cannot be resolved within a reasonable time
- The request is made within the timeframe specified at the time of purchase
Each request is reviewed on a case-by-case basis.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- The service has already been activated and used
- Issues caused by incompatible devices or applications
- Problems related to the user’s internet connection
- Failure to follow setup instructions
- Change of mind after activation
Free Trial Recommendation
Where available, users are encouraged to use the free trial option before purchasing a subscription.
This allows users to test compatibility, performance and service quality prior to committing.
Refund Request Process
To request a refund, users must contact customer support through the official communication channels provided on the website.
Requests should include relevant order details and a clear explanation of the issue encountered.
Processing Time
Approved refunds are processed within a reasonable timeframe, depending on the original payment method and external payment providers.
IPTV Polonia is not responsible for delays caused by third-party payment processors.
Policy Updates
IPTV Polonia reserves the right to modify this Refund Policy at any time.
Any changes will be published on this page and will apply to future purchases.